The Change Foundation releases new Strategic Plan
Hearing the stories, changing the story tilts focus onto improving the experience of individuals/caregivers crisscrossing Ontario's health-care system


"The change that's needed won't come easily or quickly to health care. And it won't come at all if we don't change the debate, change the practice, change the experience. "
- The Change Foundation Strategic Plan, 2010 - 2013 -

The Change Foundation today officially released its 2010-2013 strategic plan, Hearing the stories, changing the story: (http://www.changefoundation.ca/docs/2010strategicplan.pdf), and announced its new goal -- to improve the experience of individuals and caregivers as they move in, out of, and across the health-care system over time as their health changes.

"A high-performing health system understands, measures and responds to the patient experience. That should be front and centre in any health-care reform - not just symbolically, but substantively, "said Change Foundation Chair Scott Dudgeon as he launched the plan at the 2010 Meeting of the Minds, Redesigning Health Services with Patients Top of Mind.

"And yet too often patients' perspectives and their experiences get overlooked, crowded out by other interests and imperatives. Instead of being shuffled back and forth, people need to be connected to quality care and support wherever they are, clear about whom to turn to and talk to, assured of what comes next. That's why The Change Foundation has set its sights on improving people's experiences as they move through Ontario's health-care system," said Dudgeon.

Get involved. By hearing your stories we can change the story:
• Go to our Strategic Plan 2010-2013: http://www.changefoundation.ca/docs/2010strategicplan.pdf
• Read Hearing the stories, changing the story (long version: http://www.changefoundation.ca/docs/2010strategicplan.pdf & short version: http://www.changefoundation.ca/docs/2010strategicplansummary.pdf)
• Read our Environmental Scan: http://www.changefoundation.ca/docs/2010enviromentalscan.pdf


The Change Foundation, P.O. Box 42, 200 Front Street West, Suite 2501, Toronto, ON, M5V 3M1, Phone: 416.205.1459, Fax: 416.205.1440

Feedback appreciated. Please contact Anila Sunnak (asunnak@changefoundation.com).

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